Job Details

Housing Support Officer

We are looking for an experienced Housing Support Worker to support vulnerable individuals and families moving from temporary accommodation into suitable, longer-term housing, including supported accommodation, social housing and the private rented sector.

Key responsibilities:

• Support clients to secure suitable accommodation and move towards independent living.
• Provide practical support to help clients maintain successful tenancies.
• Work with people experiencing complex needs, including mental and physical health issues, substance misuse, financial difficulties and domestic abuse.
• Identify safeguarding concerns and take appropriate action.
• Provide advice and support around welfare benefits and housing options.
• Cover a duty rota, responding to frontline queries and providing support where needed.
• Carry out regular visits to clients across the borough, working independently and safely.

Requirements:

• Previous experience in a similar housing support role, working with vulnerable people and complex needs.
• Strong knowledge of housing options and welfare benefits.
• Good communication, organisational and problem-solving skills.
• Ability to identify safeguarding concerns and work confidently on a lone-working basis.
• Must be a car user and able to travel across the borough for client visits.
• Ability to commute to the office daily.

We are looking for someone who can hit the ground running, with the experience and confidence to manage a varied caseload and support clients towards securing and sustaining suitable accommodation.