Job Details

Senior Service Advisor
Coulsdon (Croydon)
-45,000 - -50,000 OTE per annum

Please note: To avoid disappointment, we can only consider applications from candidates who have a minimum of 2 years' current Service Advisor experience within a Franchised Car Dealership.
About the Role
We are seeking an experienced and customer-focused Senior Service Advisor to join a well-established franchised car dealership in the Coulsdon area. This is an excellent opportunity for someone looking to take the next step in their automotive career within a supportive and professional environment.
As the face of the service department, you will act as the key link between customers and the workshop, ensuring a seamless and high-quality service experience from start to finish.
What We Offer

• Competitive salary with realistic OTE of -45,000 - -50,000
• Industry-leading benefits package
• Access to Perks at Work discounts
• Ongoing training and structured career development programmes
• Clear progression opportunities within a stable and growing business

Key Responsibilities

• Deliver exceptional customer service at all stages of the service journey
• Meet and greet customers, accurately identifying their vehicle requirements
• Schedule bookings via phone, online systems, and in-person enquiries
• Provide clear and accurate cost estimates and service recommendations
• Keep customers regularly updated on vehicle progress and timelines
• Liaise closely with workshop technicians to ensure efficient workflow
• Ensure vehicles are completed on time and to a high standard
• Build long-term relationships to encourage repeat business

About You

• Minimum of 2 years' recent experience as a Vehicle Service Advisor
• Strong understanding of the EVHC (Electronic Vehicle Health Check) process
• Excellent communication and interpersonal skills
• Highly organised with the ability to manage multiple tasks efficiently
• Passionate about delivering outstanding customer service
• Stable work history (no more than 3 employers in the last 6 years preferred)

Why Join Us?
With a strong focus on employee development and long-term career progression, this role offers not just a job, but a genuine career path within the automotive industry. You'll be part of a team that values professionalism, teamwork, and delivering exceptional service.
Apply now to take the next step in your career as a Senior Service Advisor.
Candidates must be eligible to work in the UK without restriction.
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Performance Resourcing is a specialist automotive recruitment company, working with dealerships and automotive businesses throughout the UK.